“Santiago is the rare exception of a contractor who is honest and reliable, skilled and experienced in every aspect of the work he performs. He is cost effective, honors his schedules, and insists his crew consistently leaves the work space clean and operational on a daily basis. After several renovations he has performed for myself and many of my often demanding neighbors, he has proven to be one of the few GC's no one has ever expressed disappointment or a complaint regarding the quality of his work.”
“The Co-Op apartment renovation was complex with permits and approvals at every stage. The work was extensive and included new plumbing, electrical system, drywall, cabinetry, new appliances and flooring. Santiago and his team did a fantastic job and the work was completed quite quickly. We would definitely recommend Martos Development LLC for full or partial home renovations!”
“I purchased a two family home in 2018 and while the first floor apartment was in decent condition, the second floor apartment was a total gut job. Everything had to be renovated including the kitchen, bathroom, new flooring, new electrical, new plumbing and sheet rock everywhere. I did a significant amount of research before deciding that Martos Development was my best choice and I haven't had any regrets. Santiago and his crew were very professional in their work, they delivered exactly what we had discussed and often went above and beyond. I will definitely use this company again and highly recommend them.”
“We have worked with Santiago for 10 years, doing large and small projects - renovations of bathrooms, kitchens, interior, exterior, and more. Our home is an older home, now about 100 years old, so you can imagine the amount of work it has taken to keep it going. Here is how Santiago compares to other contractors we have worked with in the past:
Timeliness - Exceptional. Some contractors fail to turn up on time - or at all! Santiago is the most timely and prompt contractor we have ever worked with. When he is running late (rarely), he actually calls and lets us know and he does so well in advance. For a family with young children, this is crucial.
Cleanliness - Excellent. Any renovation or repair causes dust. This is an unavoidable fact of life. However, a good contractor does everything possible to minimize this and cleans up to the best of their ability at the end of each day. Santiago and his team have never failed to do so. They are considerate of the fact that people live in the house they are working on, and it shows in the care they take when they finish each day.
Overall Satisfaction - Extraordinary. One of the reasons we have gone back to Santiago, year after year, is that he stands by his work and is available later if there is a problem. He also does his very best to keep costs low, communicates well, and he tells us immediately when he finds a "surprise" in a wall or under a floor (a common problem in an old house) that may change the time it takes to get the work done. There's a good reason we keep going back to Santiago, because we trust him and we know he will be honest, high quality, and on time.”
“We have worked with Santiago and Martos Development on a couple of projects. One was a complete gut renovation of our apartment and the other an installation of 10 custom-made doors. In both cases his price was fair and once agreed to there were no further surprises. Any changes were changes that we had requested and were outside the scope of the original proposal.
Equally important the people who actually did the work were terrific. They showed up on time every day, worked a full day, and cleaned up after themselves. We never had to call and chase up people because they did not show up. The quality of the work performed was excellent and has held up over the past five years.
In summary, we would enthusiastically recommend Santiago and Martos Development to anyone looking to do a job big or small.”
“Santiago is the absolute best. He is clean, on time and reasonably priced. His work is high quality and the team is well organized. He has great communication skills, knows the trade, and is honest. I highly recommend him.”
“Over several years now, we have called on Martos Development for a variety of home repair and improvement projects, ranging from interior and exterior painting, to masonry repairs to asphalt patching. The workmen have always been very considerate and careful about cleaning up at the end of the day, and the work has always been done promptly and carefully. We have always been pleased with the results!”
“Santiago Martos has renovated my kitchen and bathrooms and completed minor construction for my son. He and his skilled craftsmen do quality work that they take pride in. Unlike many contractors, Santiago is reliable. He calls if only a few minutes late, and the job is finished in the time frame specified. Importantly, he is a creative problem solver when issues inevitably arise. Floors and furniture are protected during work hours, and the area is straightened and vacuumed at the end of each day. Highly recommended.”
“We agreed on the price and schedule. He is on time and did everything as planned. Very responsive.”
“I wish that an A+ was a possible grade, instead of the 5 stars, as Santiago Martos certainly earned it. He and his crew were excellent. A close friend recently renovated her apartment and I helped her oversee the work. Her contractor was good (I considered using him for my renovation), so I had recent experience with a successful renovation. Santiago far exceeded my expectations. He is very easy to get along with. He is responsive to questions and concerns. His priority is clearly to make his client happy. He set an aggressive timeline and met it. I am very happy with the overall workmanship of his crew. I also found him to be honest. My biggest complaint about my friend's contractor was the number (and dollar value) of upcharges to rectify unexpected problems (which happen in every renovation). I had a number of such unexpected issues and was often not charged to rectify the problem. In the couple of cases where I was charged, the fees were quite modest. I will absolutely hire him again. You should not hesitate to have him come in for an estimate. His price will be competitive and he is a good guy to work with.”
“We've used Santiago for three different jobs in three different homes, apartments and houses alike. His work is great, and he's really talented at coming up with creative solutions to awkward spaces and unusual structural issues. He also had a LOT of helpful advice on everything from types of tile to paint colors. But most important of all, he stands behind his work more than any other contractor with whom I've dealt. If there is an unexpected problem--and when is there not, in construction--Santiago is thoughtful and collaborative about coming up with solutions. It was a pleasure to work with him.”
“Working with Martos Development, LLC has been a very positive experience. Their professionalism shows in quality of work and customer service. His team exceeded all expectations. I am happy to be able to settle in my beautiful space.”